Unfortunately this place does not provide the small town customer service your used to. I have made multiple visits to this location and each time is greeted by a rude female who does not care about the customer. 0% customer service. I will not be returning.
I have multiple family members and friends who work for USPS either presently or have in the past, so I am completely sympathetic to the amount of BS they put up with on a daily basis. However, that does not absolve the pure lack of customer service and professionalism that I have experienced with this post office. The first time I made a trip there to grab some stamps, I was not greeted by anyone and the woman there even rolled her eyes and walked away as I approached the counter and let another man help me. Very few words were exchanged and you could sense he hated his job. I had my toddler son with me. My son was trying to speak to the man and say hi, and he was completely ignored by the man. Then the man rudely said to him "I can't understand a word you're saying". I was appalled at how he spoke to my son who was only 3 at the time. The majority of my experiences thereafter were phonecalls about lost packages, packages that were scanned "delivered", but never actually were, and packages scheduled for pick up that were not picked up (a few more frequent problems in and of themselves). Each time I spoke with someone, they were very short and sounded utterly annoyed to have to do their job even though I've always been very kind and understanding as I know a lot of these issues are no faults of their own. I've also been charged some hefty postage due fees ($10-$15) for delivery issues that were beyond my control. I will say that the majority of the carriers I've encountered are great, and I usually have very little issues unless it's a temp or new carrier that isn't very experienced yet, which is to be expected. But when there ARE issues, I nearly cringe at the thought of having to speak to someone because I know the type of customer service (or lack thereof) that they provide.
United States Postal Service is a US Post Office based in Valley Center, Kansas. United States Postal Service is located at 205 E Main St, Valley Center, KS 67147, USA.
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